Client Background

Our client is a global insurance firm operating across multiple territories with a diverse workforce that includes contractors, interims and permanent staff. Contingent labour plays an essential role in their service delivery. As regulatory pressures increased, the organisation required a payroll model that could maintain compliance, support workforce demands and remove unnecessary administrative strain.

The Challenge

Our client needed a fully managed payroll solution that could handle a growing number of interims and contract professionals. Their legacy payroll setup was fragmented, compliance exposure was rising, and the administrative burden on internal teams had become unsustainable, particularly with regulatory changes on the horizon.

The Solution

Arthur implemented Payroll as a Service, a fully managed and scalable payroll model designed specifically for the insurance sector. This approach replaced the client's fragmented vendor structure with a single unified, compliant and efficient payroll ecosystem.

Arthur took ownership of the full payroll lifecycle, including:

  • Client and contractor onboarding through a secure online portal
  • Right to Work checks and clear contract issuance
  • HMRC submissions and weekly in-house payment processing
  • Integrated timesheet management with automated tracking
  • Real-time reporting and transparent billing cycles
  • Ongoing operational support to adapt to workforce demand and regulatory change

This comprehensive model ensured a future-ready payroll framework that could scale in line with the client's operational needs.

The Results

Arthur transitioned all contractor payroll to the PaaS model within 12 months, replacing the outdated legacy vendor landscape and delivering measurable operational improvements.

Key outcomes included:

  • 60% reduction in onboarding times
  • 100% payroll accuracy with no late payments and no processing errors
  • Full visibility across compliance, billing and HMRC submissions
  • Significant reduction in internal administrative workload
  • Mitigation of compliance risks connected to upcoming 2026 umbrella reforms, supported through the shift to Arthur’s  in-house PAYE solution

These results provided the client with a more resilient and transparent payroll environment during a period of important regulatory change.

Key Benefits

  • Reduced compliance risk through a PAYE-based model
  • Streamlined operations supported by automated and centralised processes
  • Improved contractor experience through faster onboarding and reliable payment
  • Scalable infrastructure that adapts to headcount changes across multiple territories
  • Better governance through consistent reporting and clear billing structures

“Arthur’s payroll solution has been a game-changer. What used to take days now happens seamlessly. We no longer worry about compliance, and our interims are paid fast. It is a real partnership.”

If your organisation is looking for a compliant, scalable and fully managed payroll model that reduces administrative pressures and prepares you for future regulatory change, speak to Arthur today.